Terms and conditions

General Terms and Conditions


This contractual document regulates the General Conditions of Purchase of Cosmetic Products (hereinafter referred to as the “Conditions”) through the website inveskin.com, owned by INSTITUTO DE INVESTIGACIÓN BIOTECNOLÓGICA, FARMACÉUTICA Y MEDICAMENTOS HUÉRFANOS SL under the trademark INVES BIOFARM, hereinafter referred to as the “PROVIDER”, whose contact details can be found in the Legal Notice of this website.

These conditions are published on the website, which the USER may consult and keep as a confirmation of the contract, and may be modified at any time by INSTITUTO DE INVESTIGACIÓN BIOTECNOLÓGICA, FARMACÉUTICA Y MEDICAMENTOS HUÉRFANOS SL. It is the USER’S RESPONSIBILITY to read them regularly, as they are those in force at the time of ordering. INSTITUTO DE INVESTIGACIÓN BIOTECNOLÓGICA, FARMACÉUTICA Y MEDICAMENTOS HUÉRFANOS SL will issue the electronic document formalising the purchase, which will be made available to the USER upon request.

Contracts shall not be subject to any formality, except in the cases expressly provided for in the Civil and Commercial Codes and in this or other special laws.

  • Acceptance of this document implies that the USER:
  • Has read, understands and accepts the contents of this document.
  • Is a person of sufficient legal capacity.
  • Accepts all of the obligations set forth herein.

These conditions are valid indefinitely and apply to all contracts concluded through the PROVIDER’s website.

The PROVIDER states that it is responsible for and aware of the legislation in force in the countries to which it sends the products and reserves the right to unilaterally modify the conditions without affecting the goods or promotions purchased prior to the modification.

Identity of the parties

On the one hand, the PROVIDER of the cosmetic products contracted by the USER is INSTITUTO DE INVESTIGACIÓN BIOTECNOLÓGICA, FARMACÉUTICA Y MEDICAMENTOS HUÉRFANOS SL, with its registered office in Avda. del Conocimiento 34, 18016 Granada, Spain, NIF B18984963, and with its customer service telephone number 958637152.

And, on the other hand, the USER, who carries out the purchase process, providing the data necessary for the shipment of the product and its invoicing, and who is responsible for the veracity of the personal data provided to the PROVIDER.

Subject of the contract

The purpose of this contract is to regulate the contractual relationship between the PROVIDER and the USER when the USER accepts the corresponding checkbox during the online purchase process.

The contractual relationship consists of the delivery of the product or products purchased on inveskin.com for a specific price published on the website.

Correction of data

If the USER discovers any inaccuracy in the data published on the website or in the documents generated by the contractual relationship, he/she may notify this to inveskin@invesbiofarm.com so that INSTITUTO DE INVESTIGACIÓN BIOTECNOLÓGICA, FARMACÉUTICA Y MEDICAMENTOS HUÉRFANOS SL corrects it as soon as possible.

Conclusion of the contract

In order to access the products or services offered by the PROVIDER, the USER must access the shop section of the inveskin.com website, select the products he/she wishes to purchase and add them to the shopping cart. Provide the personal data required for the delivery and invoicing of the product and complete the purchase by credit card.

Therefore, the USER must freely and voluntarily provide the personal data required, which will be treated in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and the free movement of such data, and Organic Law 3/2018 of 5 December 2018 (LOPDGDD) on the Protection of Personal Data, and as detailed in the Legal Notice and Privacy Policy of this website.

The USER undertakes to use them carefully and not to make them available to third parties, and to notify the PROVIDER of any loss or theft of them or any possible access by an unauthorised third parties, so that the PROVIDER can block them immediately.

Once the purchase has been made, we inform you that, in accordance with the requirements of Article 27 of Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSICE), the contracting process will proceed as follows:

  1. General contractual clauses.
  2. Shipping and delivery of orders.
  3. Right of withdrawal.
  4. Complaints and online dispute resolution.
  5. Force majeure.
  6. Place of jurisdiction.
  7. General nature of the offer.
  8. Price and validity of the offer.
  9. Transport costs.
  10. Method of payment, expenses and discounts.
  11. Purchase procedure.
  12. Withdrawal and suspension or termination of the contract.
  13. Guarantees and returns.
  14. Applicable law and jurisdiction.


Unless otherwise agreed in writing, placing an order with the PROVIDER implies acceptance by the USER of these legal conditions. The USER’s terms and conditions may not differ from those of the PROVIDER’s unless expressly accepted in advance and in writing by the PROVIDER.


The PROVIDER will not dispatch any order until it has verified that payment has been received.

The goods are usually sent by courier to the destination freely chosen by the USER.

The goods will be dispatched as soon as the availability of the goods has been confirmed and the payment of the order has been verified.

The delivery time will be between 2 and 15 working days, depending on the destination. The estimated shipping and delivery date will be provided before the order is confirmed.

Non-performance of the distance contract

If the contract cannot be performed due to the non-availability of the contracted product, the USER shall be informed of the non-availability and shall have the right to cancel the order and obtain a refund of the total amount paid, without any cost or liability on the part of the PROVIDER.

The PROVIDER shall not be held liable for any failure to deliver the product or service due to false, inaccurate or incomplete information provided by the USER.

Delivery shall be deemed to have taken place when the carrier has placed the products at the disposal of the USER and the USER or his representative has signed the delivery receipt.

The PROVIDER shall be liable to the USER for any lack of conformity existing at the time of delivery of the order, and the USER may contact the PROVIDER to make a claim in accordance with the procedure described in this paragraph.

It is up to the USER to check the products on receipt and to make any reservations or claims that may be justified by informing the PROVIDER by e-mail at inveskin@invesbiofarm.com.


Cancellation form: https://dermcontrol.inveskin.com/wp-content/uploads/2024/03/formulario-solicitud-desistimiento.pdf

The USER has a period of fourteen calendar days, counted from the date of receipt of the product, to exercise the voluntary right of withdrawal provided for in article article 102 of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the PROVIDER does not comply with the obligation to provide information and documentation on the right of withdrawal, the period for exercising this right will end twelve months after the expiry of the initial withdrawal period, in accordance with article 105 of RDL 1/2007.

The right of withdrawal does not apply to the contracts referred to in art. 103 of Legislative Decree 1/2007 and listed here. The products supplied by the PROVIDER are included in section e of the aforementioned article.

All returns must be communicated to the PROVIDER, requesting a return number, using the form provided for this purpose, or by e-mail to inveskin@invesbiofarm.com, indicating the relevant invoice or order number.

Once the USER has received the RETURN NUMBER, the user must send the product to the PROVIDER, indicating this number on the delivery note, with the transport costs at his/her expense, to the address of INSTITUTO DE INVESTIGACIÓN BIOTECNOLÓGICA, FARMACÉUTICA Y MEDICAMENTOS HUÉRFANOS SL, Avda. del Conocimiento 34, 18016 Granada, Spain.

The maximum period for refunding the sums paid by the USER will be 14 working days from the date of return of the unaltered cheque for the product, using the same method of payment chosen by the USER at the time of purchase.

The product must be returned in its original packaging and in perfect condition, having not been used.

The right of withdrawal does not apply in the following cases:

  1. If the product is not presented in perfect condition.
  2. If the packaging of the product is not the original packaging or is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition.
  3. 3. If the product has been opened without proof that it has not been used.
  4. In the case of personalised products or those which, for reasons of hygiene or other exceptions provided for by law in article 103 of Law 3/2014, of 27 March.


Any complaint that the USER deems appropriate will be dealt with as soon as possible and may be sent to the following addresses:


Telephone: +34 958 637 152

E-mail: inveskin@invesbiofarm.com

In order to make a claim, the USER must provide the PROVIDER with the following information about the product that is the subject of the claim

  • The name of the product
  • The batch
  • Number of units concerned
  • The order number
  • Reason for the complaint

The PROVIDER will register the claim. If it is confirmed that the claim is due to a defect in the product for which the PROVIDER is responsible, the USER will be offered the option of replacing the product and being reimbursed the shipping costs, or of being reimbursed the full value of the product at the time of purchase plus the shipping costs incurred as a result of the claim.

Online Dispute Resolution (Online Dispute Resolution)

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the USER and the PROVIDER, without recourse to the courts, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between them. This body is neutral and will engage in dialogue with both parties in order to reach an agreement and may ultimately propose and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/


The parties shall not be liable for any failure due to force majeure. The performance of the obligation shall be postponed until the force majeure has ceased.


The USER may not assign, transfer or cede the rights, responsibilities and obligations contracted in the sale.

In the event that any provision of these terms and conditions should be considered null and void or impossible to fulfil, the validity, legality and fulfilment of the remaining provisions shall not be affected or modified in any way.

The USER declares that he/she has read, knows and accepts these conditions in their entirety.


All sales and deliveries made by the PROVIDER are subject to these conditions.

No modification, amendment or agreement contrary to the commercial offer of INSTITUTO DE INVESTIGACIÓN BIOTECNOLÓGICA, FARMACÉUTICA Y MEDICAMENTOS HUÉRFANOS SL or to what is established herein will be effective, unless expressly agreed in writing and signed by the PROVIDER, in which case these particular agreements will prevail.


The prices indicated for each product or service include VAT or other taxes that may be applicable. Unless expressly stated otherwise, these prices do not include shipping or communication costs, handling or any other additional services and attachments to the product purchased.

The prices applicable to each product are those published on the website and are expressed in EURO. The USER acknowledges that the economic value of some products may vary in real time.

Before you buy, you will be able to check online all the details of the offer: items, quantities, price, availability, transport costs, charges, discounts, taxes and the total cost of the purchase. Prices may change daily until the order is placed.

Once the order has been placed, the prices will be maintained regardless of the availability of the products.

Any payment made to the PROVIDER shall give rise to the issue of a receipt in the name of the USER making the purchase, which shall be sent by e-mail to the address provided by the USER.

For any information regarding the order, the USER may contact the PROVIDER’s customer service department by calling + 34 958 637 152 or by sending an e-mail to inveskin@invesbiofarm.com.


The prices published in the shop do not include shipping or communication costs, or additional services, unless otherwise expressly agreed in writing.

The shipping costs are calculated at the time of saving the basket or the quote, as they are calculated according to the amount spent.

For orders under €50, the following shipping costs will be charged:

• Peninsular shipping: 5,95 €.

For orders over €50, delivery is free.


The PROVIDER is responsible for the commercial transactions and offers the following methods of payment for an order:

  • Credit card

The USER will be able to use a discount coupon before completing the purchase, if he/she has received it from the PROVIDER.

Security measures

The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data. In order to achieve these purposes, the user/client accepts that the PROVIDER obtains data for the purposes of the relevant authentication of access controls.

The PROVIDER undertakes not to authorise any transaction that is considered illegal by the credit card brands or the acquiring bank and that may damage or be likely to damage their goodwill or have a negative impact on them.

It is prohibited under the card brands’ programmes to sell or offer a product or service that does not comply with all laws applicable to the buyer, the issuing bank, the merchant or the cardholder of the card(s).


Any product from our catalogue can be added to the basket. The basket displays only the items, quantity, price and total amount. Once the basket is saved, taxes, charges and discounts are calculated according to the payment and shipping details entered.

The baskets have no administrative link, it is only a section where you can simulate a budget without any commitment on either side.

From the basket you can place an order by following the steps below to formalise it correctly:

  1. Check the billing information.
  2. Verify the delivery address.de la dirección de envío.
  3. Select the payment method.
  4. Place the order (purchase).

Once the order has been processed, the system will immediately send an e-mail to the PROVIDER’s administration department and another to the USER’s e-mail address confirming that the order has been placed.


If any of these conditions is deemed unlawful, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.

The PROVIDER may, without prior notice, suspend or terminate the USER’s access to all or part of its services if the USER fails to comply with the obligations set out in this contract or any applicable legal provision, licence, regulation, directive, code of practice or policy.

The exercise by the PROVIDER of any of its rights or powers under this clause shall not prejudice or affect the exercise of any other right, power or remedy available to the PROVIDER.


The guarantees are in accordance with what is regulated in the title entitled “Guarantees and after-sales services” of the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, which you can access by clicking here


These conditions shall be governed by and interpreted in accordance with Spanish law in all matters not expressly established. Any dispute that may arise from the provision of the products or services covered by these conditions shall be submitted to the courts and tribunals of the USER’s domicile, the place of fulfilment of the obligation or the place where the property is located if it is immovable.